![]() If you are a Supporter or Premium member and find yourself in this situation, please send a copy of your purchase invoice (or PayPal reference) to where we may be able to recover your account from this information. If you lose access to both, your phone and your recovery keys, you will be permanently locked out of your account. Q: I've lost access to my phone, can I still log in?Ī: If you cannot access your phone/authenticator application, you can enter one of the recovery keys generated when you set up two-factor authentication. If you don't want to complete the challenge every time you log in, please allow cookies to be stored on your device. However, if you clear your browser cookies frequently you will remove the Nexus Mods cookie that 'remembers' your device. It is possible that you will be permanently locked out of your account if you lose both your phone and your backup codes.Ĭongratulations, you've now set up two-factor authentication!įrequently Asked Questions (FAQ) Q: Why do I get the two-factor authentication challenge every time I log in?Ī: The two-factor authentication should only trigger every 30 days for each device you are logged in on. Please ensure you record your backup codes.
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